Your safety is our priority
Learn how Shop Mart keeps buyers and sellers safe at every step.
Safe Payments
Every transaction on Shop Mart is processed through our secure payment infrastructure. We support major credit cards, debit cards, and digital wallets. Payment information is encrypted end-to-end and never shared with sellers. Funds are held in escrow until the buyer confirms delivery — so your money is always protected.
Buyer Protection
Shop Mart's Buyer Protection covers every purchase. If an item isn't delivered, doesn't match the description, or is defective, you're eligible for a full refund. Simply open a dispute within 7 days of purchase, and our team will review and resolve it within 24 hours. No questions asked.
Seller Protection
Sellers are protected against fraudulent chargebacks and false disputes. Once a buyer confirms delivery, funds are released to your account. If a dispute is filed, we review both sides fairly — including delivery proof, message history, and the buyer's account activity. Sellers with a strong track record get priority resolution.
Reviews & Reputation
Our transparent review system builds trust across the marketplace. After each transaction, both buyers and sellers can rate and review each other (1–5 stars + written feedback). Reviews are permanent and cannot be deleted or manipulated. Top-performing sellers earn badges and appear on the Leaderboard.
Reporting Scams
We take fraud seriously. If you encounter a suspicious listing, fake product, or scam attempt, report it immediately using the "Report" button on the listing or seller profile. Our trust team investigates every report within 24 hours. Offending accounts are suspended or permanently banned. We also proactively scan for fraudulent activity using automated systems.
Disputes & Refunds
If something goes wrong with your order, our dispute resolution process is fast and fair. Buyers can open a dispute within 7 days of purchase. Sellers are notified and given 48 hours to respond. Our mediation team reviews all evidence — messages, delivery records, product screenshots — and issues a decision. Refunds are processed within 3–5 business days.
Need to report something?
If you've encountered fraud, a scam, or a safety concern, let us know right away.
Report a Problem